Terms of Service

1.General Conditions

• By using our website, you confirm that you are at least 18 years old, or you have the consent of a parent/guardian.
• You agree not to use our products for any unlawful or unauthorized purpose.
• We reserve the right to refuse service to anyone for any reason at any time.

2.Products & Descriptions

• Our products are crafted from natural gemstones, and slight variations in color, size, or texture are normal and not considered defects.
• We strive to provide accurate product descriptions and images, but we cannot guarantee 100% accuracy due to natural variations.

3. Orders & Payments

• We currently accept prepaid orders only. Cash on Delivery (COD) is not available.
• All payments are processed securely through Shopify’s payment gateway
• By placing an order, you agree to provide accurate, complete, and current information.

4.Shipping

• Orders are processed and shipped within the estimated timelines mentioned on our website.
• Delivery times may vary depending on location, courier delays, or unforeseen circumstances.
• We are not responsible for delays caused by courier partners, customs, or events beyond our control.

5. Returns & Refund

• Returns - You can initiate for a return within 7 days of delivery.
• Refund - Once the refund request is approved, the refunded amount will be processed and credited within 10 days to the original mode of payment.

6.Intellectual Property

• All content on this website, including text, logos, images, product descriptions, and designs, is the property of RatnaYantra.
• Unauthorized use, reproduction, or distribution of our content is prohibited

7.Limitation of Liability

• Our products are intended as lifestyle, spiritual, or wellness aids and should not be considered as medical treatment or guarantees of outcome.
• RatnaYantra is not liable for any misuse, allergic reactions, or damages arising from the use of our products.
• To the fullest extent permitted by law, our liability is limited to the purchase price of the product.

8. Changes to Terms

• We may update or modify these Terms of Service at any time. Changes will be posted on this page with a revised “Effective Date”.
• Continued use of our website after changes means you accept the updated terms.

6. Contact Us